Frequent Ask Questions

When I set up an appointment how long will this typically take?


- We typically leave a time gap of 1 hour per appointment. With this said it could take less time, depending on the details of your project.

After meeting with the estimator how long until I receive my estimate?


- One should expect to receive their estimate within 3-5 Business days from the estimate date.

Can we order samples from Flooring By Tile Experts Inc.?


- Yes, samples are available to ship as soon as a request is sent.

How long does it take to receive my samples?


- We give an allowance of 2 – 5 Business days for shipping and receiving samples.

How long does it take to receive materials I have ordered?


- Products are processed and shipped immediately. Special order product delivery may vary.

Can I return Products I did not use?


-  You may return any unopened products within 30 days of receiving your products. Special order products are non-returnable.